Author(s): Dianna L. Smith, CCP, CBP
Publisher: WorldatWork (2007)
Pages: 56
Cover: Softcover
ISBN: 9781579631796

Several challenges face HR professionals as they select and manage third-party providers, with many stemming from lack of communication with the provider and lack of clarity around expectations. Practitioners who are charged with outsourcing functions and managing providers need to acquire the skills needed to deal with issues that inevitably arise in these relationships.

Focusing specifically on human resources outsourcing (which is much different than outsourcing a commodity), this book provides a holistic approach to the overall process and provides a basic roadmap through provider selection, contract negotiation, implementation and ongoing relationship management process.

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